Contact support
Describe what happened, your device type, and the Cibava screen involved. Do not email passwords, payment details, API keys, or unnecessary health records.
Email supportHelp center
Cibava support
Help with scanning, subscriptions, privacy, and the cautious use of food information.
Possible allergic reaction? Cibava is not an emergency service. Follow your medical action plan and contact emergency services. Do not wait for an app response.
Response details
support@khortollc.com
Support is provided by Khorto, LLC. Response times may vary; the channel is not monitored for emergencies.
Barcode or ingredient problems
- Confirm that the barcode is centered and well lit.
- Community database records may be missing, incomplete, or outdated.
- If ingredients are missing, photograph the current label or enter the ingredient list manually.
- Always compare Cibava’s text with the physical package before using the result.
Photo extraction problems
- Photograph only the ingredient and allergen statement, straight on and in good lighting.
- Review and correct all extracted wording before analysis.
- Unreadable, folded, reflective, or very small text may produce errors.
Subscriptions and purchases
Use Restore purchases in Cibava if Plus access is missing. Purchases and cancellations are controlled by Apple or Google. TestFlight subscriptions are sandbox transactions and may not appear with live subscriptions. For live subscriptions, use the app’s Manage subscription link or your store-account subscription settings. Removing the app does not cancel a subscription.
Delete local Cibava data
Open Cibava → Settings → Reset profile and local data. This removes the allergy profile, acknowledgment, and saved assessment summaries stored by Cibava on that device. Cibava currently does not create a Khorto user account. Resetting local data does not cancel a store subscription.